You can submit a product data spreadsheet even though you may not have all of the data that we are asking for. At a minimum we need the Product title, any barcodes associated with the Title, Returnable Status and the Cost (what you will charge us for the item). Before we can place products on a Purchase Order we will also need to have carton and inner pack quantities.

You can email vendorinfo@calendars.com and we will respond as soon as possible.

Product that is not on a purchase order can be edited from the Product Data tab.

Click on the Product Data tab, Product Search tab, then Product Data to search for products that do not exist on a purchase order. Enter search fields or leave blank and click on the Search Product button then click on the productid to display the Product Discrepancy form for that productid. Enter your changes and click on the Submit Discrepancy button.

A list of submitted discrepancies will be displayed.

See the Discrepancies FAQs on how to edit product on Purchase Orders.

Click on the Purchase Orders/PO Number Search tabs and search for the product by title or purchase order number, then click Get PO. This returns a list of purchase orders having the title or the po you searched for. Click on the purchase order number to see the products on the purchase order. Click on the individual productid to get to the Product Discrepancy Form. You can then edit any data you need (like carton quantity). When you are done, click Submit Discrepancy.

Then wait for the buyer to repost the purchase order with the new carton quantity. PLEASE remember the buyer must repost the purchase order with the changes for them to be valid in our system.

Click on the Purchase Orders/PO Number Search tabs and search for the product by title or purchase order number, then click Get PO. This returns a list of purchase orders having the title or the po you searched for. Click on the purchase order number to see the products on the purchase order. Click on the individual productid to get to the Product Discrepancy Form. Scroll down to the Discontinue Product field. Choose to cancel the title. Add a comment explaining if needed then click Submit Discrepancy.

Click on the Purchase Orders/PO Number Search tabs and search for the product by title or purchase order number, then click Get PO. This returns a list of purchase orders having the title or the po you searched for. Click on the purchase order number to see the products on the purchase order. Click on the individual productid to get to the Product Discrepancy Form to change the carton qty. You can then edit any data you need (like carton quantity). When you are done, click Submit Discrepancy.

Then wait for the buyer to repost the purchase order with the new carton quantity. PLEASE remember the buyer must repost the purchase order with the changes for them to be valid in our system.

You need to let us know as soon as possible if you will not meet your shipping deadline (ship by date).

Click on the Purchase Orders/PO Number Search tabs and search for the product by title or purchase order number, then click Get PO. This returns a list of purchase orders having the title or the po you searched for. Click on the purchase order number to see the products on the purchase order. Click on the individual productid to get to the Product Discrepancy Form. On one title (there is no need to fill out the discrepancy for all titles on the PO) fill out the information on ship by date. When you are done, click Submit Descrepancy.

Then wait for the buyer to repost the purchase order with the ship by date. PLEASE remember the buyer must repost the purchase order with the changes for them to be valid in our system.

Most partial shipments are allowed because we'd like your product in as soon as possible. To be sure though, please get confirmation from your buyer before sending partial shipments.

Please contact your buyer to discuss the difference between the estimate and purchase order.

After you have downloaded the purchase order on www.srvexchange.com, please carefully check it for accuracy. Some items to check are barcode information (ISBN or UPC), carton quantity, cost/discount and ordered quantity. If everything on the order is correct, then you should order your carton labels.

Click on the Labels tab. You can select to order either carton labels or items labels from this tab.

Yes. The carton labels must reflect what you are actually shipping AND what is reflected on the purchase order. If the purchase order does not reflect the correct carton quantity, please visit the section on Discrepancies for directions on changing the carton quantity in our system. Please do NOT ship until you have correct carton labels that reflect what is in the cartons and what is on the purchase order.

All product coming into our Austin and New Braunfels distribution centers is required to have a scannable barcode and the US retail price. If your product already has the barcode and price, then you do not need to order item labels. If your product needs item labels, then click on the Labels tab, then Item Labels.

Yes. You can print your own item labels. The format of your label should be, for example, US $4.99. Please place the price labels near but not covering the product barcode. They should be on the back or bottom of the product. Retail price labels should never be placed on the front of the product.

In order for routing to be provided, you must first make an appointment on the website.

Once you have ordered the carton labels for the PO you are wishing to ship you will be able to create your shipping appointment.

You probably need to order your carton labels. The appointment website will not allow you to make an appointment for your shipment until after you have ordered your labels.

1. Complete the contact information for the shipment
2. Select the PO you will be shipping
3. Provide the carton count, pallet count, weight and freight class of the shipment.
4. Submit your appointment by clicking the submit button at the bottom of the page.

Phase 1:
CC Traffic Updates: Once your appointment is submitted it will appear in our appointment log in Phase 1 status. CC Traffic will then Pre- Approve your appointment date, which moves the appointment into phase 2. If your PO is collect we will send you routing instructions via email before we move it into Phase 2 status.

Phase 2:
Vendor Updates: Phase 2 appointments can be found under the Shipping/Phase 1 and Phase 2 tabs. Use this link to fill in the required information for Phase 2 after the shipment has been picked up by the carrier. That information includes the carrier phone number, tracking number and the final carrier selection. Then scroll down and click Add Shippig Appointment.

Phase 3:
CC Traffic / Final Update: Once the Phase 2 info has been submitted the appointment will appear in our appointment log in Phase 3 status. This is where we are able to view and edit the carrier information. After verifying that all info is correct, Go Retail Group will approve moving the appointment into Approved Status: Shipping Appointment Complete.
If you have any changes you will need to contact the Go Retail Group Traffic Dept at 512-386-7220 x: 551

*Note - After the initial appointment has been submitted (Phase 1) you will not be able to adjust any of the shipment information. If you need any information adjusted/updated you will need to contact the Calendar Holdings Traffic Department at 512-386-7220 x: 551

Ask the carrier how long it will take the shipment to arrive and/or estimate. Remember most carriers do not count Saturday and Sunday as business days.

Yes, as long as you put a semi-colon and the other email address directly after the first without a space.

It is best to call for each appointment as some shipments may be for a different concept. We may ask you to use a different account number so that the shipment will get billed to the correct company/concept in our Accounting Dept.

Making an appointment will alert us that you need routing. If we pay freight for the shipment, we will email you with routing instructions. If you pay freight for the shipment, you may use the carrier of your choice.

No. You can ship anytime before the ship by date if the order is ready and you have a confirmed appointment, including the routing instructions for any shipments for which we are paying the freight.

Yes, especially for smaller shipments, as they are easier to misplace in a large warehouse.

Yes. You must go back and complete the shipping process by completing phase 2 of your appointment on the website.